Terms and Conditions



THEROSAN INBERTSIOAK SL informs you that both access to and use of the website with the domain www.10pristine.com and all the URLs and subdomains included under it, as well as the content that can be obtained through this website , are subject to these terms and conditions of use, without prejudice to the fact that access to any of said services or content may require the acceptance of other general, particular or additional conditions.

Due to this, if you are not satisfied with the content of these terms and conditions, we urge you not to use this website, since the use of it, as well as its contents or its services, will imply in In any case, the acceptance of the legal terms indicated here.

THEROSAN INBERTSIOAK SL reserves, without prior notice and at any time, the right to temporarily or permanently suspend, deny or restrict access to this website and/or its contents, as well as to carry out and make the modifications that deems appropriate or necessary, without all this implying a right of compensation for the user.


The user will be solely responsible for the correct use of this website, committing to use it in accordance with the terms and conditions indicated in this Legal Notice .

The user agrees to use the website, as well as the contents and services offered or provided by it, in accordance with the Law, morality, good customs and public order.

In the same way, the user undertakes not to use the website or the services provided through it, for illegal purposes or contrary to the content of these general terms and conditions.

In particular, the user may not carry out the following activities in any case:

  • Use this website to promote, sell, or contract, information or own services or those of third parties, without prior consent or authorization.
  • Disseminate content of a racist, xenophobic, or pornographic nature, or that promotes the commission of infractions or criminal acts, that directly or indirectly encourages the apology of terrorism, or that is contrary to fundamental rights and freedoms.
  • Cause damage to computer systems owned by THEROSAN INBERTSIOAK SL or introduce or spread computer viruses, harmful software or other types of systems that may cause damage to computer systems, as well as unauthorized alterations to the content available on this website.
  • Carry out or carry out acts that are contrary to the Intellectual and/or Industrial Property rights of their legitimate owners.
  • Include, without the authorization of THEROSAN INBERTSIOAK SL, brands, logos, trade names or any other distinctive signs that are the property of THEROSAN INBERTSIOAK SL, on pages or websites under the responsibility of the user or of third parties that are not authorized to it.

The user will respond to THEROSAN INBERTSIOAK SL, or to third parties, for any damages of any kind or nature, which may be caused as a result of direct or indirect breach of these general terms and conditions.


Through these general terms and conditions, no intellectual or industrial property rights are transferred to this website, nor to any of its component elements or content, the reproduction, transformation, distribution, public communication, making available , extraction, or total or partial reuse, of any nature, by any means or procedure, of any of them, except in cases where it is legally permitted or authorized by the owner of the corresponding rights.

Notwithstanding the foregoing, the user may view and obtain a temporary private copy of the contents of this website for their exclusive personal and private use in their computer systems (software and hardware), provided that it is not for the purpose of carrying out marketing activities. commercial and/or professional nature.

Likewise, the user must refrain from obtaining the contents of said website by means or procedures other than those that have been indicated for this purpose in each case, or those that are normally used on the Internet (as long as the latter do not suppose or imply a risk of damage or disablement of this website).


THEROSAN INBERTSIOAK SL has or could have open profiles on the main social networks (Facebook, Twitter, Linkedin). THEROSAN INBERTSIOAK SL will be considered responsible for the processing of the personal data of the users of its social networks and/or of the followers it has in them. The treatment that THEROSAN INBERTSIOAK SL will carry out on said data will be the one that the social network allows to the business profiles within its use and privacy policies.

Thus, THEROSAN INBERTSIOAK SL may inform its followers by any means that the social network allows about its activities, new products, acts and events, as well as about offers and all kinds of services.

THEROSAN INBERTSIOAK SL will not extract data from social networks, unless such data is obtained in a timely manner and with the prior informed consent of the users.


THEROSAN INBERTSIOAK SL is not responsible for web pages that are not its own or that are not owned by it, which can be accessed through "links", or any content made available to users by third parties.

Any use of a link or access to a website that is not its own is carried out at the sole risk of the user and THEROSAN INBERTSIOAK SL does not guarantee in any case the security and legality of the information obtained through a link outside THEROSAN INBERTSIOAK SL, nor is it responsible. of any loss, claim or damage derived from the use or incorrect use of a link, or the information obtained through it, as well as the interruption in the service when accessing information from other web pages.


THEROSAN INBERTSIOAK SL declares that it has adopted all the necessary measures, within its possibilities and the state of technology, to guarantee the correct and adequate functioning of this website, and to avoid the transmission of computer viruses and other harmful components to users.

However, THEROSAN INBERTSIOAK SL does not assume any responsibility in the event of an erroneous operation of the services offered on the Internet or the malfunction or failure of the network, which could affect access and navigation through this site. web, regardless of the cause that motivates said failures.

If the user is aware at any time of the existence of any content that is illegal, illegal, contrary to the law, morality or good customs, or that could entail an infringement of intellectual and/or industrial property rights, they must notify it immediately. to THEROSAN INBERTSIOAK SL so that it can adopt the appropriate neutralization and security measures.

Likewise, THEROSAN INBERTSIOAK SL will not be responsible for the willful or culpable actions of the user, or that have their origin in causes of force majeure and any others that are beyond the control of THEROSAN INBERTSIOAK SL, nor for attacks by so-called "hackers" always that THEROSAN INBERTSIOAK SL has adopted all existing security measures according to its technical possibilities.


In case of dispute or conflict of interpretation, the terms and conditions of use that make up this Legal Notice, as well as any question related to the services offered through this website will be governed by Spanish Law.

For the resolution of disputes that may arise in relation to the use of this website, the parties agree to submit the resolution of disputes to the commercial courts and tribunals that correspond territorially in accordance with the domicile of THEROSAN INBERTSIOAK SL indicated in this Legal Notice.






To carry out and order the desired product, you must select it by adding it to your cart or basket of products. Next, you must request confirmation of the order, and you must provide the personal data requested in the corresponding order form, as well as a delivery address, to which you can send the purchased product. Likewise, you must select the method of payment of the agreed price that you wish to use for the purchase, in accordance with the provisions of the third clause of these Purchase Conditions.

Prior to confirming the order, you must proceed to accept these Online Purchase Conditions. Once said acceptance has been produced and after having verified that all the information that appears in the order is correct, you can confirm your order through the web platform. As soon as the confirmation of your order has been produced, and once we have received it, we will send you an email to the email that you have previously provided us, informing you of the effective receipt and acceptance of your purchase order for the product. It will be an essential condition for the shipment of the requested product, that it has been accepted by us.


The total price of the services offered on this website, and unless otherwise specified, said price will be expressed in euros and will include the applicable VAT in accordance with the applicable tax regulations, as well as -if they result applicable- the possible shipping costs generated for the delivery of the product at destination.

Said total price may be viewed by you at the time of confirmation of the order placed, so that you can verify that both the purchase data and the price of the product are correct.

We reserve the right to modify the prices of the products offered through this website, keeping you informed about said modifications, which you can clearly see at the time of selecting the desired product.


Once the product order is confirmed, you can proceed to pay for it, through any of the methods indicated below:

  • Payment by credit or debit card,
  • Payment through bank transfer.

You can cancel a reservation at any time, but in no case will the price of the reservation be returned and none of the parties financed, the reservation is a formal contract in which the conditions of sale are accepted and in case of non-compliance by the client it is canceled the return of the amount delivered.

Any event not described above will be subject to the final decision of the management of our company, to the good faith and good judgment of it.

The payment of the price of the products will be made in euros (€). Our platform guarantees and ensures a secure payment procedure on the Internet.

In addition, you are informed that we reserve ownership of the products sold until payment of the total price has been received, by virtue of the product you have requested.


Once your order has been confirmed and accepted, as well as the price of the product has been paid in full, the product selected by you will be sent to you through the transport company, within a maximum period of approximately 24-48 hours after completion. of the order, and taking into account that orders placed on the weekend will be processed the following Monday, unless it is a holiday or vacation period.

The transport company will ship products throughout the Peninsula (we do not ship to the Balearic and Canary Islands), making the delivery under the responsibility of the carrier. The cost of shipping the products will be applied in accordance with the following data:

  • All orders have €5.00 for preparation of the order and transport costs.

Likewise, if you wish, you can schedule the free collection of your product in our physical store, for which you must select the corresponding option before making the payment for the product and confirming your order. You can pick up your order at the physical store, at any time you want, as long as it is during our opening hours.

The product will be delivered to the address that you have provided when placing your purchase order. In the event that you wish to change said address, you must contact the transport company, noting any change of address, with a view to the effective and satisfactory delivery of the product at destination.


Through these purchase conditions, we inform you that you, as a consumer or user, have the right to enjoy a legal guarantee in relation to the products purchased on this website. The legal guarantee indicated in this clause represents the minimum assessed and required by law.

Said legal guarantee will cover the lack of conformity (manufacturing defect) of the product with the conditions of the same specified at the time of placing the order. This lack of conformity must be reported by you at the time of delivery of the product, given that, if you wish to claim once the delivery has been made, you will only have a period of six months to make such a claim, and you must also prove that the lack of conformity already existed at the time of actual delivery of the product. You must express the lack of conformity at the time of delivery, once the product has been reviewed; In the event that you allege a lack of conformity within a period of six months, you must notify us in writing, either by postal mail to the address C/ GORDONIZ 44 PLANTA 7 PUERTA 5, or by sending an e-mail stating your basic personal data ( name, surname, address) and order number, to the email at info@therosan.eus

The products to be returned will be collected by the transport or courier company designated by us, on the date and time that has been indicated for this purpose, once your notification or communication has been received by post or electronically - assuming the cost of said return-, or at the time of delivery of the product if you had appreciated at that time the lack of conformity, and we will proceed to refund the amount paid by you through the method initially used for payment, unless you has expressly provided otherwise.

By virtue of the provisions of this clause, we recommend that you review and inspect the product at the time of delivery, in order to verify and be able to notice at that time the presence of any type of manufacturing defect that represents a lack of conformity of according to the conditions and particularities of the product specified in the product offer, and that you have accepted when confirming your order.

The provisions of this clause will not be applicable to those cases in which you proceed to return the product, based on causes that are not due to a defect due to lack of conformity of the product, in which the provisions of the clause will be applicable. seventh clause of these conditions.


We inform you that we do not assume any responsibility towards you, derived from the use that you can make or make of the products purchased through this website, and in particular, in relation to the cases indicated below:

  • Loss of business or commercial benefits of any kind that may have been caused.
  • Losses in relation to the supply of the product or derived from the use made of it by you.
  • Losses that are not derived or have not been caused by a breach attributable or attributable to us.


Through these purchase conditions, you are informed that you may exercise your right of withdrawal regarding the contracting or sale of the products offered on this website, without the need for justification, and within a period of fourteen ( 14) days from the effective confirmation of the sale of these.

The consequence of the exercise of this right on your part will mean the return of the amounts or amounts that have already been paid by you, in any case, no later than fourteen (14) days from the date on which we are informed of your decision to withdraw. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise.

To exercise the right of withdrawal indicated here, you must notify us of your desire or decision to withdraw, either by postal mail to the address C/ GORDONIZ 44 PLANTA 7 PUERTA 5 BILBAO, or by sending an e-mail to the e-mail address at the address info@therosan.eus, by means of an unequivocal statement stating your desire to withdraw from the products contracted by you. Your communication must include the identification of the requested products, your name, surname and address, as well as the date and signature (the latter, only if the presentation is made on paper).

In relation to the return of the products that have already been delivered to you -as a consequence of the exercise of the right of withdrawal- we inform you that the return of those damaged or incomplete products will not be accepted, except for manufacturing defects, in which case You must follow the procedure specified in the fifth clause. All products must be returned unused, contained in the original packaging, within a maximum period of fourteen (14) calendar days from the date on which you communicate your decision to withdraw, and the shipping and return costs will be your responsibility. .

Model form for exercising the right of withdrawal

- To the attention of (here you must insert the name of the employer, his full address and, if available, his fax number and email address):

- I hereby notify you/we (*) that I withdraw from my/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)

- Ordered on/received on (*)

- Name of the consumer and user or consumers and users:

- Domicile of the consumer and user or consumers and users:

- Signature of the consumer and user or consumers and users (only if this form is submitted on paper):

- Date:


The European Commission provides an online dispute resolution platform, the Platform for Online Dispute Resolution, in consumer matters, in accordance with Art. 14.1 of Regulation (EU) 524/2013, which is available at the following link: http://ec.europa.eu/consumers/odr/ .


The absence or failure on our part of a specific demand or requirement with respect to you, in compliance with the obligations indicated in these Purchase Conditions, will not imply at any time a waiver of them, nor will the lack of direct exercise of the actions that we could have in our favor by virtue of these.



If any of these Purchase Conditions were declared null and void by a final resolution issued by the competent authority, the other conditions will remain in force, without being affected by the aforementioned declaration of partial nullity.


We reserve the right to modify these Purchase Conditions, keeping you informed about any significant changes made to them. However, the modification of these Conditions will not be retroactive in any case.


These Purchase Conditions are governed in relation to their interpretation and execution by Spanish legislation, and in particular, the legislation on consumers and users.

For the resolution of any type of conflict or controversy that may arise around them, the courts and tribunals of the city of will be competent, agreeing to submit said controversies to their jurisdiction and waiving any other specific jurisdiction that may be applicable.